Our Process
Frequently Asked
Questions
Everything U.S. & Canadian dental practices ask us before hiring a Virtual Assistant — matching, HIPAA compliance, pricing, and support.
FAQ's
General Questions
The basics about Tareio Dental Virtual Assistants
What is a Tareio Dental Virtual Assistant?
A Tareio Dental VA is a full-time, dedicated remote team member trained through Tareio Academy to support U.S. and Canadian dental practices with front desk, insurance, billing, scheduling, and patient communication tasks — using the same software and workflows your in-office team already relies on.
Do you work with practices in both the U.S. and Canada?
Yes. Tareio supports general and specialty dental practices across the United States and Canada, and our VAs are trained on the insurance, coding, and compliance requirements specific to each region.
What tasks can a Dental Virtual Assistant handle?
Front desk and phone coverage, appointment scheduling and recall, insurance verification and eligibility, claims submission and follow-up, billing and AR, treatment coordination, and patient communication — matched to the role your practice needs.
What dental software are your VAs trained on?
Our VAs are trained on the leading practice management and communication platforms, including Open Dental, Dentrix, Eaglesoft, Curve Dental, Denticon, Weave, Solutionreach, NexHealth, and RevenueWell, among others.
How is a Tareio VA different from a local hire or a call center?
Your VA is a dedicated, full-time employee committed exclusively to your practice — not a shared call-center agent. They’re certified through Tareio Academy, work from a secure company-managed environment, and are backed by a dedicated Customer Success Manager.
What types of remote admin roles does tareio offer?
Tareio specializes in providing highly trained remote professionals tailored to your practice’s needs. Our roles include Virtual Dental Receptionists, Remote Dental Billing & Insurance Specialists, Clinical Coordinators, Hygienist Coordinators, New Patient Specialists, Marketing Coordinators, and general Administrative Assistants.
Are tareio staff HIPAA-certified?
Yes, absolute compliance and data security are our top priorities. All Tareio remote team members undergo rigorous HIPAA training and certification to ensure that your patients’ Protected Health Information (PHI) is handled with the highest level of confidentiality, security, and legal compliance.
What software systems are tareio staff trained on?
Our remote professionals are highly proficient in industry-leading practice management and administrative software. While they can quickly adapt to your specific tech stack, they come trained on major dental and medical systems (such as Dentrix, Eaglesoft, Open Dental, and Curve Dental), alongside standard communication and scheduling tools like Google Workspace, Microsoft Office, and various CRM platforms.
How do I communicate with my remote team member?
You can communicate with your Tareio remote team member exactly as you would with an in-house employee. We seamlessly integrate into your current workflow using your preferred communication channels, whether that is via phone, email, Slack, Microsoft Teams, or Zoom.
How quickly can I get a remote team member started?
Our streamlined onboarding process is designed for maximum efficiency. Once we consult with you to understand your specific practice needs and requirements, we can typically match you with a fully vetted, highly qualified remote team member who is ready to start within 7 to 14 days.
Security & Pricing
HIPAA compliance, cost, and contract terms
Are Tareio VAs HIPAA-compliant?
Yes. Every Tareio VA is trained on PHI handling and HIPAA privacy and security standards, works within a secure, access-controlled environment, and operates under a signed Business Associate Agreement (BAA).
How much can my practice save with a Tareio VA?
Do you sign a Business Associate Agreement (BAA)?
Yes, a signed BAA is standard for every practice we work with, alongside our broader HIPAA privacy and security compliance program.
How is billing handled?
Is there a long-term contract, or can I cancel anytime?
We keep terms flexible on purpose — if a VA or the engagement isn’t working, we resolve it quickly rather than locking practices into rigid long-term contracts.
Is my patient data secure when working with a remote VA?
Yes. Tareio VAs work from secure, company-managed devices with role-based access controls, endpoint security monitoring, and encrypted connections — so PHI is never accessed from personal or unsecured equipment.
Are Tareio VAs background-checked before placement?
Yes. Every candidate goes through a multi-step screening and vetting process before entering Tareio Academy, and only 2-4% of applicants are accepted onto the platform.
Will I get an itemized breakdown of what's included in the monthly rate?
Yes. Your Customer Success Manager will walk you through exactly what’s included — payroll, benefits, equipment, IT/security, and support — so you know precisely what you’re paying for with no hidden fees.
Do I need to handle payroll, taxes, or benefits for my VA?
No. Tareio handles payroll, HR, compliance, and benefits on our end. Your practice simply pays one flat monthly rate — there’s no employer paperwork or liability on your side.
What happens to practice data and system access if I end the engagement?
Access is fully and immediately revoked from all practice systems, software, and communication tools the moment an engagement ends, in line with our HIPAA security protocols — so nothing is left open on your end.